We have been supplying consultants to blue chip companies and government since 1991. The projects we have assisted have been varied and range from a commercial insurance system, through a general ledger taking feeds from across the world for an international banking group, to a set of systems to accommodate legislative change for government.
Centrica has been a major client in recent years as we have been helping them with business restructuring and a number of projects resulting from that. We have also assisted with the introduction of the New Electricity Trading Arrangements for England and Wales, the final phase of the deregulation of electricity here.
We specialise in requirements analysis, focusing on process and data. We use recognised structured methods (such as SSADM and DSDM) in a pragmatic way to ensure users' functional and non-functional needs are documented and incorporated in solution design. And PRINCE2 tends to be the project management method we operate within to control projects.
- SecretarialAP - consultancy report, feasibility of process automation
- Scottish & Southern Energy - business requirements, regulatory change
- Zazzle - Impact Assessment for Operational Service Delivery
- Screwfix - Green Deal project
- National Grid
- International Financial Data Services
- Her Majesty's Revenue and Customs (HMRC)
- Centrica Energy (utilities)
- Rural Payments Agency (central government) - twice
- Transco (utilities)
- Charity Commission (central government)
- Transport for London (TfL) (local government)
- Capita Consultancy
- Caledonian Life (life and penions)
- British Energy Retail Markets (utilities)
- British Gas Trading (utilities)
- Centrica (utilities)
- British Telecom (utilities)
- Digital Equipment Corporation
- Prudential Insurance Services (life and pensions)
- National Westminster Bank (finance)
- Agricultural Intervention Board (central government)
- Commercial Union Insurance Services
- Rover Group
- Oasys CC&T Ltd
- Kaos Design Ltd
Examples of feedback received
A typical quote from a senior business representative on one of Mark's projects:
Guy Robertson, ambassador user for the Rural Payments Agency during a period of dramatic change to farming subsidies. As part of the team, Mark analysed and defined the requirements and designed the overall solution architecture, with Guy as the user requirements representative:
I am continually proud of E-Calc and how we delivered an excellent system that staff across the country were pleased to use. As someone who had never helped develop one before, you and your team were great with me
..and another, this time from senior management in IT Projects / Business Liaison:
Alan Keegan, Business Systems Manager, Centrica:
Mark has incredible ability to work at a detailed level. He uncovers impacts that most people miss and this ensures that the requirements he produces are very comprehensive. Mark has a very keen sense of customer satisfaction – he drives to ensure that the customer is at the heart of the Solution and that full business benefits are driven out of the requirement
About Mark's strengths
Any business that's planning a large-scale change project will benefit from Mark's business analysis lead, whether at project inception or after a feasibility study. Mark's greatest success and also the highest value / greatest risk project: merging of the inward payments systems of Inland Revenue and Customs and Excise when they were combined to form HMRC – the UK treasury’s entire cashflow was at risk and it went without a hitch – no newspaper headlines, no union issues.
Mark is a highly motivated professional with exceptional communication skills and a sincere, diplomatic nature. He is very experienced in business analysis, covering requirements capture, process and data modelling, and uses structured and pragmatic methods appropriately for the project profile. He is used to being involved at a project’s inception, often being responsible for business analysis during or before project initiation.
Mark focuses on the business need, using standard methods pragmatically (e.g. SSADM, Agile, DSDM, Use Cases) in all his work and is used to working in projects controlled by PRINCE2 or equivalent. He has an excellent track record in producing deliverables to tight deadlines and always establishes rapport quickly with both the business and IS/IT.
Mark’s greatest strengths lie in ensuring that the business / system boundary is well defined and that requirements, whether for the system or for the business processes beyond the system boundary, are understood, agreed, tracked and taken forward into solutioning.
Feedback from user communities confirms that systems and business processes developed to meet the stated business requirements meet their needs when delivered. Feedback from IS/IT (internal or external) confirms they have rarely worked to such good requirements and are pleased to be able to deliver systems that the user community is happy with.
For students and junior business analysts
- studying for a computing degree
- a business studies student
- starting out as a business analyst / systems analyst
Our Briefing Study as an ebook
Our briefing study web pages covering Requirements Analysis and Specification are so popular, we've now made the whole study guide available as an ebook. A handy reference you can carry with you on your phone, tablet or kindle!
...peek inside via the ebook on Amazon
Our Case Study companion ebook
The case study companion to our Briefing Study is also available as an ebook. Now you can carry it with you on your phone, tablet or e-reader and learn when it's convenient to you!
...peek inside via the ebook on Amazon